truck driver using radio

How Union Trucking Companies Communicate With Drivers

All great business relationships rely on consistent, thorough communication. When it comes to the union trucking industry, this is especially true. In order to keep freight safe and accounted for, trucking companies need to maintain constant communication.

At Iron Horse Transport, we maintain a constant, open dialogue with our union truckers to ensure that your delivery goes smoothly.

Read on to learn about how we keep in contact with drivers for an overall safe and speedy delivery process.

The Importance of Communication in Union Trucking Companies

In the union trucking industry, proper communication is everything. This is true across the board. When making delivery arrangements, our back office staff always provides all of the necessary details. This ensures that we can provide the very best possible service.

And, after the freight is in our hands, we keep this conversation going. As our drivers are transporting the freight to the job site, we keep in constant contact with them.

Communication for union truckers is not just important for our immediate objective; it’s a must for a smooth operation. The team at Iron Horse Transport is always looking for ways to keep our customers updated.

Keeping Track of Freight

Freight for your NYC construction site can range in value. Lumber for the beginning stages of building the structure might be relatively cheap, compared to other materials. On the other hand, your construction site manager is likely to be more worried about bulky equipment like transformers.

In order to keep construction site managers in the loop about their freight’s location, we regularly communicate with our drivers. Because of this, you can have the peace of mind you need in knowing where your freight is.


Clarifying Freight Pickup Location

Because NYC is densely populated and construction site schedules can be hectic, final mile delivery is a popular shipment method. This involves the union trucking company picking up the freight from the warehouse, and transporting it directly to the site. While the distance may be short, it can often be the most difficult, from a logistical perspective.

During final mile deliveries, communication with the back office is critical. The back office can keep drivers updated on the location of the warehouse, and the best route.

dispatch on headset


GPS Technology for Tracking Freight

In addition to verbal communication, we can also track freight via GPS. All of our trucks— from the dry vans to the larger flatbeds– are equipped with GPS navigation systems. While this is designed to help our truckers navigate the city, it also allows us to track the freight’s progress.

Real-Time Updates on Delays

Even the most prepared truckers can experience delay by a traffic incident, inclement weather, or other variables. While our truckers do everything in their power to remain on schedule, delays are sometimes unavoidable.

Thanks to thorough communication, though, we can keep everyone informed. After learning about a delay, our truckers promptly notify the back office staff. Then, the back office will contact the recipient to inform them of the delay, and the new anticipated delivery time.

With this thorough procedure in place, our union trucking company can and arrange for everything to go as smoothly as possible.


Giving Truck Drivers Info About the Best Route

There are a lot of ways to get around in NYC, but rarely in the same amount of time. For this reason, we often conduct a route survey to find the ideal way to go. And while our drivers are familiar with the NYC area, dispatch can help truckers prevent entering traffic jams, keeping everything on schedule, even for over-dimensional transport.

How do Truckers Communicate With Back Office?

All reliable union trucking companies understand the importance of communication with the back office. However, the method of choice can vary. These are some of the most popular ways that truckers communicate with each other and the back office.

Two-Way Radios

In the old days of trucking before ELD Regulations, CB radios were the primary way that truckers communicated. And, they served a number of purposes. Whether to alert nearby truckers about issues or tell jokes, CB radios were an effective way to communicate with others on the road.

However, ham radios can allow truckers and dispatchers to communicate directly, and at longer distances. At Iron Horse Transport, our truckers utilize two-way radios to keep everyone apprised of what is going on.

truck driver speaking on radio



Modern technology has revolutionized the way truckers communicate with dispatch. Smartphones give our drivers the ability to instantly contact dispatch. There are also several smartphone apps specifically for union truckers to communicate with dispatchers.


New York Union Truck Delivery – Iron Horse Transport

At Iron Horse Transport, we pride ourselves on communicating with our drivers for incident-free deliveries. Contact us to arrange for a delivery in the NYC area.